If you would like to factory reset your LG because it is not working, running slow or being sold follow these steps. This is also known as refresh or hard reset.
Soft Reset
- Make sure any data you need is backed up by using Backup and Restore on your phone.
- Open the Settings app on your phone.
- Look for the Reset option within Settings.
- Depending on the version of Android your phone runs this may be under Backup & reset within Advanced settings, System, or System & updates.
- Tap on Reset Phone.
- If you wish to keep your device’s data, then select this option when prompted.
- Enter the password to your phone if prompted.
- Allow your phone to restart, this may take a little longer than normal.
- If you wish to restore your backed-up data afterwards, this can be done by logging into your Google account after startup.
Hard Reset
- Switch off your phone and wait for several seconds.
- Hold down your phone’s Power button and Volume Down button at the same time.
- Once you see an LG logo, keep holding the Volume Down button but release and hold down the Power button again.
- Use the volume buttons to navigate to the option for Factory data reset, and select this with the Power button.
- Use the Power button again to select Yes on the next two menus.
- Your phone will now reset.